Privacy policy and GDPR

This privacy policy sets out how The Little Lavender Tree uses and protects any information that you give The Little Lavender Tree when you use this website. The Little Lavender Tree is committed to ensuring that your privacy is protected and to comply to the requirements of the GDPR legislation (General Data Protection Regulation). Should we ask you to  provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect
We may collect the following  information:

  • name
  • contact  information including address, email address and telephone number.

What we do with the  information we gather
We require this information for the following reasons:

  • In order to provide the service our customers expect from us (sending the goods) and for internal  record keeping.
  • We  may use the information to improve our products and services.
  • We  may periodically send promotional emails about new products, special offers or other  information which we think you may find interesting using the email address  which you have provided.

Security
We are committed to ensuring  that your information is secure. In order to prevent unauthorised access or  disclosure, we  have put in place suitable physical, electronic and managerial procedures to  safeguard and secure the information we collect online.

Our website has an SSL certificate making it safe and secure.

How we use cookies
A cookie is a small file  which asks permission to be placed on your computer’s hard drive. Once you  agree, the file is added and the cookie helps identify  users. Cookies allow web applications to respond  to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your  preferences.
Overall, cookies help us  provide you with a better offer. A cookie in no way gives us access to your  computer or any information about you, other than the data you choose to share with us.
You can choose to accept or  decline cookies. Most web browsers automatically accept cookies, but you can  usually modify your browser setting to decline cookies if you prefer. This may  prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links  to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of  any information which you provide whilst visiting such sites and such sites are  not governed by this privacy statement. You should exercise caution and look at  the privacy statement applicable to the website in question.
Controlling your personal  information
You may choose to restrict  the collection or use of your personal information in the following ways:

  • if  you have previously agreed to us using your personal information for direct  marketing purposes, you may change your mind at any time by writing to or  emailing us at: enquiries@thelittlelavendertree.co.uk
  • you will only be sent information or marketing material if you have opted in
  • clicking unsubscribe from any communication we send to you

We will not sell, distribute  or lease your personal information to third parties unless we have your  permission or are required by law to do so.
You may request details of  personal information which we hold about you under the Data Protection Act  1998. If you would like a copy of the information  held on you please email us at: enquiries@thelittlelavendertree.co.uk
If you believe that  any information we are holding on you is incorrect or incomplete or if you rather it to be disposed of, please email us as soon as possible, at the above address. We will promptly  correct any information found to be incorrect or dispose of the information held.

Payment

In order to serve you in the safest way, reputable third-party banking (including PayPal and SagePay) handle all of our card transactions. We do not hold or ever have access to customers’ card details. The organisations mentioned above receive the information needed to verify and authorise your payment card and to process your order. They are under strict obligation to keep your personal information private and secure.